faq

FAQ

FREQUENTLY ASKED QUESTIONS

What coverage levels does the Protection Plan offer?

There are two levels of coverage offered through the Protection Plan: Silver and Platinum. Silver provides basic component coverage, while Platinum covers most mechanical and electrical components on your Buick. See your Buick dealer for more details on both Plans. The Protection Plan includes a number of term and mileage options you can choose from. For more information, see your Buick dealer.

Where should I get my Buick repaired?

During the term covered by your Plan, you may have covered repairs completed at any Certified Service center.

What deductible levels are available?

Deductible levels include $0, $100, and the Disappearing Deductible feature.

What is a Disappearing Deductible and how does it work?

The Disappearing Deductible feature provides the ability to waive the $100 deductible when you return to the dealership where you purchased the service contract for a repair covered under the service contract. If you go to another dealership for a covered repair, you will have to pay the $100 deductible.

How does the Buick Protection Plan compare to the GM Certified Pre-Owned vehicle coverage?

The GM Certified Pre-Owned program provides a 12-Month/12,000-Mile (from date of purchase) Bumper-to-Bumper Limited Warranty, whichever comes first, along with 5-Year/100,000-Mile Powertrain Limited Warranty coverage from the new-vehicle in-service date, whichever comes first.

Every Certified Pre-Owned vehicle from Buick comes with a transferable 5-Year/100,000-Mile Powertrain Limited Warranty, plus Roadside Assistance and Courtesy Transportation. 

The Buick Protection Plan can begin when the GM Certified Pre-Owned coverage expires (subject to a waiting period; see your dealership for details), for whatever time and mileage option you choose to purchase. For more information, see the Protection Plan Vehicle Service Contract.

What is the Commercial-Use Surcharge?

It provides your vehicle Protection Plan coverage if you intend to use your Buick for activities such as jobsite activities, delivery of goods, service or repair work, farming, ranching, route work, or snow removal. The Commercial-Use Surcharge is paid at the time of contract purchase.

Does the Commercial-Use Surcharge exclude any Buick vehicles?

Yes, it excludes vehicles that are being or will be used for the following commercial uses: taxi, rental, limousine or shuttle service, towing/wrecker service, police or emergency service, dumping (dump beds), cherry pickers, lifting or hoisting, principally off-road, or prearranged or organized racing or competitive driving.

Is coverage under the Protection Plan transferable to a subsequent owner?

Should you sell your covered Buick to another individual, any remaining coverage under the Protection Plan may be transferred to the new owner prior to the service contract’s expiration date. Within 30 days of the transfer of ownership, you must send the completed Transfer Request form and pay any applicable fee to the administrator.

What are the time and mileage options for new Buick vehicles under the Protection Plan?

24 months or 50,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
36 months or 75,000 miles, whichever comes first
36 months or 100,000 miles, whichever comes first
39 months or 39,000 miles, whichever comes first
39 months or 45,000 miles, whichever comes first
39 months or 60,000 miles, whichever comes first
48 months or 40,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
48 months or 75,000 miles, whichever comes first
48 months or 100,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 48,000 miles, whichever comes first
72 months or 60,000 miles, whichever comes first
72 months or 75,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 56,000 miles, whichever comes first
84 months or 75,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

What are the time and mileage options for used Buick vehicles under the Protection Plan?

12 months or 12,000 miles, whichever comes first
24 months or 24,000 miles, whichever comes first
24 months or 40,000 miles, whichever comes first
36 months or 24,000 miles, whichever comes first
36 months or 30,000 miles, whichever comes first
36 months or 36,000 miles, whichever comes first
36 months or 45,000 miles, whichever comes first
36 months or 60,000 miles, whichever comes first
48 months or 32,000 miles, whichever comes first
48 months or 48,000 miles, whichever comes first
48 months or 60,000 miles, whichever comes first
60 months or 40,000 miles, whichever comes first
60 months or 50,000 miles, whichever comes first
60 months or 60,000 miles, whichever comes first
60 months or 75,000 miles, whichever comes first
60 months or 100,000 miles, whichever comes first
72 months or 72,000 miles, whichever comes first
72 months or 100,000 miles, whichever comes first
84 months or 70,000 miles, whichever comes first
84 months or 100,000 miles, whichever comes first

Note: 1- and 2-year contracts are available for vehicles up to 120,000 miles. 1-, 2-, 3-, 4-, and 5-year contracts are available for vehicles up to 100,000 miles.

For used Buick vehicles, when does the Protection Plan Service Contract or term of the contract start and end?

The term covered by the Protection Plan begins on the contract purchase date and mileage at that time (may be subject to a waiting period; see your dealership for details). The coverage term runs to your purchased time and mileage option, whichever comes first.

Are there different time and mileage options for new and used vehicles covered under Buick Platinum Wrap Coverage?

Yes, the term for Platinum Wrap Coverage is based on the vehicle you purchase. Ask your F&I Sales Representative for details.

Can I purchase Platinum Wrap Coverage at any time while I own my Buick?

Platinum Wrap Coverage must be purchased at the time of your new or used vehicle purchase, and the vehicle must be within the Bumper-to-Bumper Limited Warranty period.

What components does the Silver Protection Plan cover?

The Silver Protection Plan provides inclusionary repair or replacement coverage for select components under the categories listed below that have experienced a covered breakdown, less the applicable deductible:

  • Engine covered components
  • Transmission covered components
  • Transfer case covered components
  • Drive axle covered components
  • Factory-installed turbocharger/supercharger covered components
  • Steering covered components
  • Brake covered components
  • Electrical and enhanced electrical covered components
  • Factory-installed air conditioning covered components
  • Seals and gasket coverage

For a complete list of the specific components covered under the categories above, see the Silver Covered Component List in the Vehicle Service Contract.

Does the electrical component coverage include items such as OnStar®, factory navigation systems, and factory-installed video components?

Yes, both Platinum and Silver Plans include those factory-installed components.

What components does the Platinum Protection Plan cover?

The Platinum coverage includes most components on your Buick, including all components covered by the Silver Plan. Components that are not covered are those listed in the Exclusions section of the Vehicle Service Contract.

What are the time and mileage options for new Buick vehicles under the Pre-Paid Maintenance Plans?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

36 months or 36,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles
144 months or 120,000 miles
162 months or 135,000 miles
180 months or 150,000 miles

Lease:
39 months or 39,000 miles
42 months or 42,000 miles
48 months or 48,000 miles

What are the time and mileage options for used Buick vehicles or discontinued GM vehicles, or non-GM vehicles purchased at a GM dealership, under the Pre-Paid Maintenance Plans?

Pre-Paid Maintenance Plans conclude on the indicated date, indicated mileage, or when all services listed on the Vehicle Maintenance Services Checklist of the Pre-Paid Maintenance Agreement have been redeemed, whichever comes first.

18 months or 15,000 miles
36 months or 30,000 miles
54 months or 45,000 miles
72 months or 60,000 miles
90 months or 75,000 miles
108 months or 90,000 miles
126 months or 105,000 miles

Check with your Finance and Insurance Manager at your dealership for availability. Information provided is for illustration/summary purposes only; see Terms and Conditions/GAP Addendum/Pre-Paid Maintenance Agreement for complete details of these GM-endorsed products. Vehicle Service Contract coverage is provided and administered by AMT Warranty Corp., P.O. Box 927, Bedford, TX 76095, (877) 265-1072 (except in Florida, the obligor/provider and administrator is Wesco Insurance Company, 59 Maiden Lane, 43rd Floor, New York, NY 10038, [866] 327-5818, LICENSE #01913). GAP Coverage is provided by the dealer/creditor and administered by AMT Warranty Corp., (877) 265-1166. AMT Warranty Corp. and Wesco Insurance Company are GM-preferred providers but are not related entities of GM or its dealerships. Roadside Assistance Services are provided by Nation Safe Drivers, 800 Yamato Road, Suite 100, Boca Raton, FL 33431 (except as otherwise noted for your state in the Terms and Conditions). In Texas, the excess wear and use provider is AMT Warranty Corp., 59 Maiden Lane, 43rd Floor, New York, NY 10038.

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* The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • Only available if vehicle has less than 50,000 miles on Contract Purchase Date.

  • Seals and gaskets of covered components designed to prevent the loss of necessary coolants, lubricants, and fluids are covered.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated 21 mpg city/31 mpg highway with standard 2.4L DOHC 4-Cylinder Engine.

  • Visit onstar.com for vehicle availability, details and system limitations. Services and connectivity vary by model, conditions and location. Requires active service and data plan. Data plans provided by AT&T.

  • EPA estimated for FWD models.

  • EPA estimated.

  • Already a SiriusXM Subscriber?


    Call 1-855-236-9236 when you get your new vehicle so SiriusXM can add it to your account. SiriusXM will also take care of cancelling the service on your old vehicle (if you no longer have it) and can move any unused service credits to your new one. (Certain restrictions apply for Lifetime plans. Ask Listener Care for details.) Be sure to have your new Radio ID or VIN available when you call.


    *Trial length and service availability may vary by model, model year or trim.

  • EPA estimated with FWD.

  • EPA-estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone, and USB connectivity for some devices.

  • Map coverage available in United States, Puerto Rico and Canada.

  • EPA estimated with 1.4L Turbo engine with VVT and FWD.

  • EPA estimated.

  • EPA estimated for FWD models equipped with 2.5L engine.

  • EPA-estimated mpg: 22 city/29 hwy FWD, 21/27 hwy AWD with standard 2.5L engine. 20 city/25 hwy AWD with available 2.0L turbo engine.

  • Cargo volume with rear seat folded is 57.3 cu. ft. Cargo volume with rear seat up is 26.9 cu. ft. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated: 22 mpg city/32 mpg hwy (FWD), 21 mpg city/29 mpg hwy (AWD).

  • Cargo volume behind first-row seats with second row folded is 60.7 cu. ft. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated.

  • EPA estimated with 2.5L engine (FWD).

  • EPA-estimated for LaCrosse Avenir with FWD.

  • EPA estimated mpg 21 city/29 hwy.

  • Cargo volume behind first row seat is 73.5 cu. ft. Cargo and load capacity limited by weight and distribution.

  • EPA-estimated with 1.4L Turbo engine and FWD.

  • Cargo volume with second row seats down is 48.4 cu. ft.

  • EPA estimated.

  • Cargo volume with second and third row folded is 97.6 cu. ft. Cargo and load capacity limited by weight and distribution.

  • The system wirelessly charges one PMA- or Qi-compatible mobile device. Some phones have built-in wireless charging technology and others require a special adaptor/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • Cargo volume with second and third row folded is 97.6 cu. ft. Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Cargo volume with rear seat folded is 57.3 cu. ft.

  • EPA estimated mpg: 22 city / 29 hwy FWD, 21 / 27 hwy AWD with standard 2.5L engine. 20 city/26 hwy AWD with available 2.0L turbo engine.

  • Government 5-Star Safety Ratings are part of the National Highway Traffic Safety Administration's (NHTSA's) New Car Assessment Program (www.SaferCar.gov).

  • Read the vehicle’s owner’s manual for important feature limitations and information.

  • Read the vehicle’s owner’s manual for important feature limitations and information.

  • Excludes 1SV model. MUST BE A CURRENT OWNER/LESSEE OF A 1999 MODEL YEAR OR NEWER NON-GM VEHICLE. Not available with leases and some other offers. Take delivery by 4/30/18. See dealer for details.

  • Excludes 1SV model. Must finance through GM Financial. Not available with leases and some other offers. Take delivery by 5/31/18. See dealer for details.