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  • INTELLILINK

    FREQUENTLY ASKED QUESTIONS

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GENERAL

Q. What is IntelliLink?

A. IntelliLink is the Buick and GMC infotainment brand. This site supports owners of those vehicles. The media system retains all of the capabilities of today's entertainment units, including AM/FM/SiriusXM† tuners, CD player with MP3 playback, auxiliary inputs and USB inputs†. Front and center is a high-resolution, full-color touch screen display that makes the new media system more usable, informative and attractive. IntelliLink combines Bluetooth† audio streaming from smart phones with a wireless connection that is integrated through Bluetooth. This connection builds on the usual, hands-free phone capabilities already offered in most Buick and GMC products. A Gracenote® database built into the system makes it easier for owners to pick tracks stored locally on their devices to play. In addition, IntelliLink allows drivers access to two popular internet radio services through their smartphones. IntelliLink’s touch-screen (steering wheel control works well here as an alternative to touch screen) and enhanced voice control interfaces allows handheld phones to be safely stowed while driving. Finally, IntelliLink allows drivers to listen to their own "self-created" stations through Pandora† and Stitcher®†.

Q. How have you addressed the issue of distracted driving?

A. GM has worked with the Alliance of Automobile Manufacturers to develop driver-interface test methods and voluntary guidelines that address interactions with advanced in-vehicle systems such as IntelliLink. The guidelines and GM's testing process were used throughout the development of IntelliLink to make sure that driver distraction risks are manageable. Having the ability to control smart phone features with simple voice commands rather than direct handling of the device is expected to reduce distractions and help drivers keep their eyes on the road and hands on the wheel.

SIRIUS XM RADIO

Q. Do I need to pair my phone to access my SiriusXM Radio?

A. No, SiriusXM's channels are satellite-based, so there is no need to pair your phone to use the feature. However, you do need to pair your phone to take advantage of the more advanced features IntelliLink offers.

Q. Do I need a subscription to use SiriusXM Satellite Radio?

A. Yes, a subscription is required. IntelliLink is just the interface that allows you to access the channels. Most 2013 models come with 3 months of SiriusXM Satellite Radio standard. For more subscription information and a complete list of channels, click here.

Q. Is SiriusXM Travel Link included in the SiriusXM Satellite Radio subscription?

A. SiriusXM Travel Link® is included as part of the standard 90-day SiriusXM Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM Satellite Radio subscription. Additional fees may apply.

MUSIC & PHOTOS

Q. Why is there missing information on my iPod/iPhone/USB “Now Playing” screen?

A. IntelliLink and Gracenote® use song information from the device to fill in the blanks on screen. But Gracenote® needs to start somewhere. If the artist and album information is missing from your device, then Gracenote® may not find an accurate match to fill in missing information on your screen. Make sure the music on your device is up-to-date and accurate.

Q. Does IntelliLink save all of the songs to its hard drive?

A. No, IntelliLink only allows you to access music through your connected/paired device. The system has built-in memory, but not a hard drive. The integrated memory is used to store the list of the songs on your connected device this way the system will remember the list every time you connect that device.

Q. What file formats are supported for songs and playlists?

A. IntelliLink supports a large variety of song file formats, including MP3, WMA, and AAC. It also supports the following playlist files M3U standard and extended, iTunes, PLS, WAX, ASX and RMP.

Q. Why can’t I find my playlists?

A. Make sure your playlists are in the supported format. Your playlist will not work if the music in the list is not on the connected device.

Q. Why won’t IntelliLink index my music from my USB?

A. We recommend that there are no other files on your device when playing music or downloading any data. Any other files could interfere with the system properly indexing your music. We recommend that your USB thumb drive be formatted before loading music and pictures. Some USB thumb drives have special security or encryption software; this software may prevent the device from being recognized. In addition, the system might not support that format of device (i.e. Microsoft Zune).

Q. What different USB devices does IntelliLink support?

A. IntelliLink supports most smartphones and MP3 players that can be plugged in via the USB port. It also supports many different brands of USB flash drives.

Q. Why can’t More Like This create a playlist for the song I am listening to?

A. The Gracenote® More Like This feature uses the music database that is installed in your IntelliLink system. If a song is released after you purchased your vehicle, it will not be in the music database so Gracenote® cannot create a playlist.

HANDS-FREE CALLING

Q. Can my older Bluetooth® phone work with the IntelliLink system?

A. To take advantage of all the features IntelliLink has to offer, a smartphone running iPhone OS, BlackBerry®, or Android platform is required. Most Bluetooth-enabled phones are compatible with the IntelliLink system, but some features may be limited.

For a list of Bluetooth-enabled phones, click here.

Q. How many phones can I pair to the IntelliLink system?

A. IntelliLink allows you to pair up to five different devices. These can be smartphones or other Bluetooth-enabled phones†, and even such Bluetooth-enabled devices as an iPod® Touch.

Q. Will the system recognize any word I say?

A. While the IntelliLink system has highly accurate voice-recognition software, it recognizes a list of many commands as well as most names. However, at times there could still be names or nicknames that the system cannot recognize.

APPS

Q. Is Pandora® available at no extra cost?

A. Yes, Pandora is available at no extra cost. However, if you would like to enjoy an ad-free experience, a Pandora One subscription is available. Visit pandora.com for more information.

Q. How can I find my bookmarks?

A. Bookmarks are shortcuts back to a specific artist or song. Once you add a bookmark, you will be able to access that song or artist through the Pandora audio menu online. Simply scroll through and find the one you’re looking for.

Q. Why can’t I access my station list, bookmark a song, change to the next track or use my Thumbs-Up or Thumbs-Down keys?

A. Safety is of the utmost importance when driving a motor vehicle. Therefore, certain features may be inactive when the vehicle is in motion. If this happens, the buttons will turn active again upon putting the vehicle in park.

Q. Why can’t I create a station?

A. Currently, the IntelliLink system only allows you to pull in stations that you've already created via the web or your smartphone when it is not connected to the IntelliLink system.

Q. Why can’t IntelliLink open Pandora on my connected iPhone®?

A. Please make sure the iPhone® has the latest Pandora app, the phone is unlocked and no apps are running in the foreground (you can see home screen).

Q. Why are there ads on Pandora?

A. Ads help Pandora pay the bills. Advertising support for free listener accounts helps cover the costs associated with offering a lot of great music for free. If you would like to enjoy an ad-free experience, a Pandora One subscription is available for a yearly fee.

Q. Where did my album art and Thumbs-Up and Thumbs-Down buttons go?

A. Some Stitcher stations may not support certain features, which is why the icons are grayed out or inactive. If you can not change to the next pod cast you may be at the end of a station list. Select another Stitcher station from the menu to continue listening.

Q. Why can’t I star a program, change to the next Stitcher podcast, or use my Thumbs-Up or Thumbs-Down keys?

A. Some Stitcher stations may not support certain features, which is why the icons are grayed out or inactive. If you can not change to the next pod cast you may be at the end of a station list. Select another Stitcher station from the menu to continue listening.

Q. How long does it take to acquire my stations?

A. Depending on the quality of your connection, it may take the IntelliLink system about 30 seconds; once acquisition is complete, you're ready to listen to your show.

Q. Why can’t IntelliLink open Stitcher on my connected iPhone?

A. Please make sure the iPhone has the latest Stitcher app, the phone is unlocked and no apps are running in the foreground (you can see home screen).

For more information on Pandora® Internet Radio, please visit www.pandora.com.

For more information on Stitcher SmartRadio, please visit www.stitcher.com.

GRACENOTE® TECHNOLOGY

Q. When Gracenote® fills in missing information, does it go back on my device that way?

A. No, Gracenote® is technology embedded in the IntelliLink system only, it will not fix any missing information on your MP3 player, USB drive or iPod®/iPhone®. However, as long as the information on your device doesn’t change, that information will be in your IntelliLink system every time you get in your vehicle.

Q. Why was the information on my collection not completed?

A. IntelliLink and Gracenote® use song information from the device to fill in the blanks on screen. But Gracenote® needs to start somewhere. If the artist and album information is missing, then Gracenote® may not find an accurate match to fill in missing information on screen. Make sure you music on your device is up-to-date and accurate.

Q. Why is there no album art for my song?

A. Gracenote® does its best to fill any voids in your music collection's information. However, there are even some artists or album covers that Gracenote® may not be able to find because information was missing from your music files. If cover art is not available, images of the artist or genre will be displayed in its place.

Q. Why does the Gracenote® logo pop up and down on my screen when a device is connected?

A. This is perfectly normal. Once a device is connected, Gracenote® starts working immediately to index the song list, and assign voice tags. While this process is happening, the Gracenote® logo will pop up on the screen, letting you know that the technology is working. The length of the indexing process will depend on the number of songs on your device.

Q. Why couldn’t IntelliLink find my artist or song?

A. Gracenote® assigns digital voice tags so you can access artists, albums, and genres, just by saying their name. However, some new or less popular artists may not be in the Gracenote® database. And there are times when several artists sing different versions of a song or two artists may have the same name. In this instance Gracenote® will show you a list of possible matches. Select the one you want to play.

INTELLILINK

Q. Why does the IntelliLink not understand my command?

A. IntelliLink has high-accuracy enhanced voice control technology, however, there are some things that could interfere with the system understanding your command. Highway speeds, open windows and high fan speeds are just some of the possible things that could interfere with IntelliLink understanding your exact commands. Voice-recognition with background noise is extremely challenging. To remedy this, close all windows and reduce the fan speed to a minimum and retry issuing your voice command. If this still doesn’t work, it may be because you’re speaking too soon. Wait for the beep, then pause a brief second before saying your command. This gives the microphone time to open and prepare itself to receive the speech signal.

Q. Why is IntelliLink not recognizing the number I want to dial?

A. Because of our speech patterns sometimes we tend to run a string of numbers together, so they may not be as clear as they need to be. You can greatly increase the accuracy of the number, by slowing down and properly enunciating each number. For example you can say, "Dial 5 5 5 1 2 1 2." If this still does not work, you can use the Digit Dial voice command which allows you to speak numbers one at a time or in groups. For instance, you can say, "Digit Dial" and IntelliLink will instruct you to enter one number at a time. This is the most accurate way of dialing via enhanced voice control.

STEERING WHEEL CONTROL

Q. How do I change sources via my steering wheel controls?

A. IntelliLink system lets you control almost the entire system from your steering wheel. To change sources from USB to SiriusXM, for example, simply press the SRC button down until you reach the desired source.

Q. Why does toggling the button previous and next, not change my source?

A. The SRC button is the button that changes your source. Although you are toggling it for previous and next stations, you can change your source only by pressing the button. Toggling it up and down will take you to the next or previous favorite station on your favorite-station list.

Q. How can I interact with my OnStar when my phone is paired?

A. Pressing the Push to Talk button while a phone is paired with your vehicle will default to your paired phone. However, you can still access an OnStar Advisor by pressing the blue OnStar button on the mirror. Access OnStar Hands-Free Calling by pressing the white phone-icon button on the mirror. You can also press the push to talk button and say "OnStar."

TOUCH SCREEN CONTROL

Q. Can I customize my IntelliLink homepage?

A. Yes, IntelliLink lets you organize the icons, so you can easily access the features you use most.

Q. Can I change the number of icons on my IntelliLink homepage?

A. Yes, you can have up to 8 icons, and you control the amount you want to see. If you only want four shown, the other features will be removed from the page. However, no features are being deleted they will just be accessible by clicking your next homepage.

Q. Can I have more than one homepage?

A. Yes, IntelliLink gives you the ability to have multiple homepages, however, just your first one is customizable. This allows you to put everything you need at your fingertips, while features you don’t access as often will be on other pages.

Q. Where did my icons go?

A. If you customized your homepage, you may have noticed that one or more of your icons are now no longer on the homepage. They’re not missing. IntelliLink lets you customize your first homepage only. Any features you don’t want on the page for any reason get pushed to your other homepages, which are accessible from your homepage by hitting NEXT on your touch-screen.

CLIMATE CONTROL

Q. Why won't IntelliLink let me adjust my climate controls from my touch screen?

A. Currently, IntelliLink is designed to show you the status of the climate control change you made. Many people still prefer to use the HVAC controls on the vehicle console, and not have to touch the screen or speak commands to change the temperature. For simplicity, we give you one way to change the climate and see it on screen.

AM/FM/CD CONTROL

Q. What type of CDs does the IntelliLink system/radio play?

A. IntelliLink can play standard audio or MP3 CD. It cannot play three-inch CDs.

Q. How should I care for my CD player?

A. The integrated CD player in the IntelliLink system functions as any other CD player does. Because of this, do not add a label to a disc. It may get caught and in the CD player. Do not use disc lens cleaner, as it may contaminate the lens optic, damaging the player. Insert only one disc at a time. And never play damaged or scratched CDs, as they too may damage the player.

BLUETOOTH STREAMING AUDIO

Q. Can my older Bluetooth® phone work with the IntelliLink system?

A. Most Bluetooth phones work with IntelliLink. Older phones may not support all the features of IntelliLink, but can still allow you to make hands free calls. You can stream audio from any smartphone that supports Bluetooth Audio Streaming. And you can stream both Pandora® and Stitcher® if you use a smartphone that runs on the Android operating system. On BlackBerry® smartphones, you can stream Pandora®.

Q. Why won’t my iPhone® work with Bluetooth Audio?

A. Apple devices that are connected through only Bluetooth only (USB not connected) will be able to play audio through Bluetooth audio streaming. But you will not be able to access the full menu navigation and voice search feature until you connect the device through USB. When the device is connected with USB and Bluetooth the Bluetooth Audio feature is disabled.

Q. If there is more than one Bluetooth-enabled device in the vehicle, which device will IntelliLink default to?

A. IntelliLink can recognize up to five different Bluetooth-enabled devices. It will recognize the devices in the order in which they are listed on screen. If a device listed isn’t in the vehicle, IntelliLink will recognize this and immediately pair with the device that is in the vehicle.

Q. If there is more than one device in the vehicle, how can I switch devices?

A. IntelliLink stores up to five Bluetooth-enabled devices†. Simply access your settings to see the list of different paired devices. Scroll through the list to find the device you’re looking for. You can also press the push to talk button and say "Change Phone."

Q. How can I switch devices?

A. If one device is paired, like a smartphone, and you would like to switch to a different paired device, simply go into the device list under Bluetooth Settings and select the Bluetooth-enabled device. You can also connect different USB devices† to IntelliLink. Up to five different Bluetooth-enabled devices† can be paired with one connected through the USB at one time. You can also press the push to talk button and say “Change Phone.”

Q. I paired my phone and it’s playing music, but I can’t see any of my information on screen?

A. IntelliLink supports AVRCP 1.3 profile. This allows you to pair your Bluetooth-enabled device† and see all of your song information on your IntelliLink screen. However, certain devices, like the iPod®/iPhone® utilize AVRCP 1.0 (iPhone 4S supports audio information with AVRCP 1.4), and while the music will play over the speakers, information about the current song playing is unable to transfer.

USB CONNECTIVITY

Q. Why won’t the system recognize my USB?

A. In most cases, the IntelliLink system will have no problems recognizing your USB drive†. However, there are some instances where software on the drive may conflict with software in the system. If this happens, simply use a different USB or try formatting your USB drive before you use it.

Q. Why won’t IntelliLink index my music from my USB?

A. We recommend that there are no other files on your device when playing music or downloading any data. Any other files could interfere with the system properly indexing your music. We recommend that your USB thumb drive be formatted before loading music and pictures. Some USB thumb drives have special security or encryption software; this software may prevent the device from being recognized. In addition, the system might not support that format of device (i.e. Microsoft Zune).

Q. What different USB devices does IntelliLink support?

A. IntelliLink supports smartphones and MP3 players that are can be plugged in via the USB port. It also supports many different brands of USB flash drives.