here to help

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Duncan Aldred: Global Vice President Buick and GMC

We are here for you and ready to help

COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your Buick vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC

INTRODUCING BUICK CLEAN

COMMITTED TO ENHANCED CLEANING

With CDC-Approved Cleansers

Your vehicle’s cleanliness has never been more important. That’s why Buick Clean dealers are committed to using enhanced vehicle cleaning measures with CDC-approved cleansers before delivering your vehicle after purchase or service, including cleaning your instrument panel, hard and plastic surfaces, seats and carpet.1

Locate a Buick Clean Dealer

1At participating dealers. As part of the Buick Clean Program, participating dealers commit to follow CDC guidelines regarding the cleaning of facilities and vehicles. Neither the Buick Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease.  Each dealer is independently operated and solely responsible for adherence to Program rules and CDC guidelines. Cleaning methods may vary.  

FOR OWNERS


CAN I STILL GO TO MY BUICK DEALER?

We are here for you. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change or restriction during this time. While your vehicle may not be top-of-mind at the moment, we want you to know that we are here to help and our Certified Service expert technicians are available for vehicle maintenance and repair where available.

Locate a Dealer

HELP WITH GM FINANCIAL QUESTIONS

If you have been financially impacted by COVID-19 and have questions about payments or other issues related to your Buick vehicle financed through GM Financial, they are here to help and guide you.

HELP FROM ONSTAR®

We are making OnStar® Crisis Assist services available to current Buick owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

FOR SHOPPERS


SHOP ONLINE

1. SELECT YOUR VEHICLE

2. CREATE YOUR DEAL

3. SCHEDULE YOUR DELIVERY

TAKE DELIVERY AT HOME FROM PARTICIPATING DEALERS

WHAT IF I NEED A NEW VEHICLE?

Exceptional offers available

on most models across the Buick SUV lineup.1

FOR OUR COMMUNITY


SUPPORTING THE FIGHT

GM, the owner of the Buick brand, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.

MAKING FACE MASKS FOR FRONTLINE WORKERS

GM, the owner of the Buick brand, has launched a rapid-response project to produce the face masks that are urgently needed. Working around the clock, our teams rallied to quickly activate a plan to produce the masks at scale.

CDC CORONAVIRUS GUIDELINES

As the nation's health protection agency, the Centers for Disease Control and Prevention (CDC) offers clear, authoritative and up-to-date guidance and information to help protect people from health, safety and security threats. We look to them for guidance on our actions.

HELP SUPPORT THE RED CROSS

Blood donations are needed to help maintain the nation’s lifesaving blood supply. Donating is a safe process, and we’re asking healthy individuals to follow CDC and state guidelines and help by giving now if possible.

ADDITIONAL RESOURCES


CHAT WITH US

Click the link below to chat with one of our representatives.

Chat hours of operation (EST):
Monday – Friday        8:00AM – 11:59PM
Saturday                      9:00AM – 11:59PM
Sunday                        11:00AM – 11:59PM

1. Excludes 2021 Envision and 1SV model. Not available with special finance and some other offers. Take new retail delivery by 2/1/21.
Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.com for coverage map, details, and system limitations. Limited-time offer. Services provided by OnStar in its sole discretion.

  • Excludes Encore GX and 1SV models. Monthly payment is $11.90 for every $1,000 you finance. Average example down payment is 4.6%. Some customers may not qualify. Not available with leases and some other offers. Take retail delivery by 6/1/20. Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • With cargo area floor lowered and seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android™ smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply.  Requires compatible iPhone® and data plan rates apply.  Apple CarPlay is a trademark of Apple Inc.  Siri, iPhone and Apple Music are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android™ smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android Auto is a trademark of Google LLC.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android™-compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • MUST BE A CURRENT OWNER/LESSEE OF A 2007 MODEL YEAR OR NEWER NON-GM VEHICLE FOR AT LEAST 30 DAYS PRIOR TO NEW VEHICLE SALE. Not available with lease, special finance and some other offers. Take new retail delivery by 2/1/21.
    Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

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