here to help

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Duncan Aldred: Global Vice President Buick and GMC

We are here for you and ready to help

COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your Buick vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC

INTRODUCING BUICK CLEAN

COMMITTED TO ENHANCED CLEANING

With CDC-Approved Cleansers

Your vehicle’s cleanliness has never been more important. That’s why Buick Clean dealers are committed to using enhanced vehicle cleaning measures with CDC-approved cleansers before delivering your vehicle after purchase or service, including cleaning your instrument panel, hard and plastic surfaces, seats and carpet.1

Locate a Buick Clean Dealer

1At participating dealers. As part of the Buick Clean Program, participating dealers commit to follow CDC guidelines regarding the cleaning of facilities and vehicles. Neither the Buick Clean Program nor a dealer’s enrollment in the Program should be deemed to state or imply that any dealer’s cleaning activities can eliminate or prevent transmission of any virus, illness or disease.  Each dealer is independently operated and solely responsible for adherence to Program rules and CDC guidelines. Cleaning methods may vary.  

FOR OWNERS


CAN I STILL GO TO MY BUICK DEALER?

We are here for you. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change or restriction during this time. While your vehicle may not be top-of-mind at the moment, we want you to know that we are here to help and our Certified Service expert technicians are available for vehicle maintenance and repair where available.

Locate a Dealer

HELP WITH GM FINANCIAL QUESTIONS

If you have been financially impacted by COVID-19 and have questions about payments or other issues related to your Buick vehicle financed through GM Financial, they are here to help and guide you.

HELP FROM ONSTAR®

We are making OnStar® Crisis Assist services available to current Buick owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

FOR SHOPPERS


SHOP ONLINE

1. SELECT YOUR VEHICLE

2. CREATE YOUR DEAL

3. SCHEDULE YOUR DELIVERY

TAKE DELIVERY AT HOME FROM PARTICIPATING DEALERS

WHAT IF I NEED A NEW VEHICLE?

We are offering the GM Employee Discount for everyone on most 2020 Buick SUV models1

FOR OUR COMMUNITY


THANKING HEALTHCARE PROFESSIONALS WITH A SPECIAL DISCOUNT

We are grateful for our healthcare professionals in this time of need. As a way of showing our gratitude, we are introducing a special discount to thank you for all that you do. Offer available through 9/30/20.

Learn More

SUPPORTING THE FIGHT

GM, the owner of the Buick brand, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.

MAKING FACE MASKS FOR FRONTLINE WORKERS

GM, the owner of the Buick brand, has launched a rapid-response project to produce the face masks that are urgently needed. Working around the clock, our teams rallied to quickly activate a plan to produce the masks at scale.

CDC CORONAVIRUS GUIDELINES

As the nation's health protection agency, the Centers for Disease Control and Prevention (CDC) offers clear, authoritative and up-to-date guidance and information to help protect people from health, safety and security threats. We look to them for guidance on our actions.

HELP SUPPORT THE RED CROSS

Blood donations are needed to help maintain the nation’s lifesaving blood supply. Donating is a safe process, and we’re asking healthy individuals to follow CDC and state guidelines and help by giving now if possible.

ADDITIONAL RESOURCES


CHAT WITH US

Click the link below to chat with one of our representatives.

Chat hours of operation (EST):
Monday – Friday        8:00AM – 11:59PM
Saturday                      9:00AM – 11:59PM
Sunday                        11:00AM – 11:59PM

1. Excludes 1SV model. Not available with special finance and some other offers. Take retail delivery by 8/3/20. At participating dealers only.
Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.com for coverage map, details, and system limitations. Limited-time offer. Services provided by OnStar in its sole discretion.

  • Excludes Encore GX and 1SV models. Monthly payment is $11.90 for every $1,000 you finance. Average example down payment is 4.6%. Some customers may not qualify. Not available with leases and some other offers. Take retail delivery by 6/1/20. Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

  • At participating dealers. Must be a current Healthcare Professional as defined by U.S. Bureau of Labor Statistics, Firefighter, Police, EMT/Paramedic or 911 Dispatcher. First Responders and Healthcare Professionals employed by federal, state or municipal governments may be subject to restrictions that limit their ability to accept this offer. Accordingly, this offer is void unless permitted by applicable federal, state and municipal laws, regulations, rules, ordinances, policies, codes of conduct, and other directives or standards regarding ethics and gift acceptance by the applicable federal, state or municipal employees. By accepting this offer, you verify that doing so complies with all laws, regulations, policies or other restrictions regarding ethics or gift acceptance that apply to you. Excludes select base trims. Not available with some other offers. Take new retail delivery by 9/30/20.
    Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA-estimated.

  • Service varies with conditions and location. Requires active service plan and paid AT&T® data plan. See onstar.com for details and limitations. Vehicle must be on or in accessory position for Wi-Fi® to function.

  • EPA estimated mpg: 22 city/29 hwy FWD, 21/27 hwy AWD with standard 2.5L engine. 20 city/25 hwy AWD with available 2.0L turbo engine.

  • Cargo volume with rear seat folded is 57.3 cu. ft. Cargo volume with rear seat up is 26.9 cu. ft. Cargo and load capacity limited by weight and distribution.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Government 5-Star Safety Ratings are part of the National Highway Traffic Safety Administration's (NHTSA's) New Car Assessment Program (www.SaferCar.gov).

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Map coverage available in the U.S., Puerto Rico and Canada.

  • EPA-estimated: 27 mpg city/33 mpg highway - 1.4L Turbo with VVT, SIDI and Stop/Start technology FWD

  • Cargo and load capacity limited by weight and distribution.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply.  Requires compatible iPhone® and data plan rates apply.  Apple CarPlay is a trademark of Apple Inc.  Siri, iPhone and Apple Music are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android™-compatible smartphone running Android 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • EPA estimated.

  • Cargo volume with second and third row folded is 97.6 cu. ft. Cargo and load capacity limited by weight and distribution.

  • Vehicle user interfaces are products of Apple and Google and their terms and privacy statements apply. Requires compatible smartphone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc, registered in the U.S. and other countries. Android and Android Auto are trademarks of Google Inc.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • Cargo volume behind first row seat is 73.5 cu. ft. Cargo and load capacity limited by weight and distribution.

  • Cascada cargo volume: 13.4 cu. ft. with top up; 9.8 cu. ft. with top down. Cargo and load capacity limited by weight and distribution.

  • Read the vehicle’s owner’s manual for important feature limitations and information.

  • EPA-estimated: 2.5L engine – 25 city / 35 hwy (FWD); optional V6 3.6L engine – 21 city / 30 hwy (FWD); 20 city / 29 hwy (AWD).

  • EPA-estimated: 2.5L engine - 25 city/35 hwy (FWD); optional V6 3.6L engine - 20 city/30 hwy (FWD); 20 city/29 hwy (AWD).

  • EPA estimated.

  • EPA estimated.

  • EPA estimated.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • EPA-estimated MPG: 25 city/30 hwy FWD

  • EPA-estimated mpg: 21 city/29 hwy.

  • Cargo volume behind first-row seat is 73.5 cu. ft. Cargo and load capacity limited by weight and distribution.

  • With cargo area floor lowered and seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence includes the following: Forward Collision Alert, Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Following Distance Indicator, IntelliBeam headlamps and Front Pedestrian Braking.

  • Apple iPhone®/iPod® devices support Bluetooth Audio streaming with limited functionality. Please connect through USB to use all features of the Buick Infotainment System.

  • EPA-estimated MPG: 22 city/32 hwy FWD

  • Cargo volume behind first-row seats with second row folded is 60.7 cu. ft. Cargo and load capacity limited by weight and distribution.

  • Excludes 1SV model. Not available with special finance and some other offers. Take retail delivery by 8/3/20. At participating dealers only.
    Dealership availability and hours of operation are subject to change in accordance with all federal and local laws and restrictions.

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