We are here for you and ready to help
COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your Buick vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.
Duncan Aldred
Global Vice President Buick and GMC
FOR OWNERS
CAN I STILL GO TO MY BUICK DEALER?
We are here for you. We encourage you to call or visit your dealership’s website for the most up-to-date information as dealership availability and hours of operations are subject to change or restriction during this time. While your vehicle may not be top-of-mind at the moment, we want you to know that we are here to help and our Certified Service expert technicians are available for vehicle maintenance and repair where available.
HELP WITH GM FINANCIAL QUESTIONS
If you have been financially impacted by COVID-19 and have questions about payments or other issues related to your Buick vehicle financed through GM Financial, they are here to help and guide you.
HELP FROM ONSTAR®
We are making OnStar® Crisis Assist† services available to current Buick owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.
FOR SHOPPERS
SHOP ONLINE
1. SELECT YOUR VEHICLE
2. START BUYING PROCESS
3. SCHEDULE YOUR DELIVERY
CHOOSE A VEHICLE BELOW AND TAKE DELIVERY AT HOME FROM PARTICIPATING DEALERS WHERE AVAILABLE
WHAT IF I NEED A NEW VEHICLE?
2.9% APR
for well-qualified buyers on 2024 Buick Encore GX models.1
Plus, an additional $750 PURCHASE ALLOWANCE for current eligible non-GM owners/lessees.2
PLUS, NO MONTHLY PAYMENTS FOR 90 DAYS.3
REQUEST A QUOTE
FOR OUR COMMUNITY
SUPPORTING THE FIGHT
GM, the owner of the Buick brand, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.
MAKING FACE MASKS FOR FRONTLINE WORKERS
GM, the owner of the Buick brand, has launched a rapid-response project to produce the face masks that are urgently needed. Working around the clock, our teams rallied to quickly activate a plan to produce the masks at scale.
CDC CORONAVIRUS GUIDELINES
As the nation's health protection agency, the Centers for Disease Control and Prevention (CDC) offers clear, authoritative and up-to-date guidance and information to help protect people from health, safety and security threats. We look to them for guidance on our actions.
HELP SUPPORT THE RED CROSS
Blood donations are needed to help maintain the nation’s lifesaving blood supply. Donating is a safe process, and we’re asking healthy individuals to follow CDC and state guidelines and help by giving now if possible.
ADDITIONAL RESOURCES
CHAT WITH US
Click the link below to chat with one of our representatives.
Chat hours of operation (EST):
Monday – Friday 8:00AM – 11:59PM
Saturday 9:00AM – 11:59PM
Sunday 11:00AM – 11:59PM
