coronavirus




WE'RE HERE TO HELP

We are here for you and ready to help

COVID-19 has made this a challenging time for some of our family and customers to get clear information. That’s why we created this page–to give you a one-stop spot for information when it comes to your Buick vehicle questions. Whether you have questions about your vehicle or you need to discuss financial issues, or other resources, we’ve compiled answers to as many questions as we can. These are unprecedented times. And we’re taking unprecedented steps to help you and your family get through them.

Duncan Aldred
Global Vice President Buick and GMC

HELPFUL RESOURCES


WHAT IF I NEED A NEW VEHICLE?

We are offering 0% APR for 84 Months for very well qualified buyers on most 2020 Encore and Envision models.1  Plus, deferred monthly payments for 120 days on most models.2

CAN I STILL GO TO MY BUICK DEALER?

Yes. While your vehicle may not be top-of-mind at the moment, we want you to know our network of dealers is strong, open for business and ready to help you with the award-winning service technicians and customer care professionals you've come to rely on.

HAVE QUESTIONS? CHAT WITH A SPECIALIST

We have tried to provide resources for many commonly asked questions surrounding your Buick vehicle. But we know you may have specific questions. Our trained representatives are standing by to help you with answers and clarity. Simply click the link below to get connected to one of our advisors.

CAN I PURCHASE A BUICK VEHICLE FROM HOME?

Yes. With our “Shop. Click. Drive." program at participating dealers where available, you can purchase a new Buick vehicle; the tools you need to start online are just a click away.

HELP FROM ONSTAR®

We are making OnStar® Crisis Assist services available to current Buick owners for a limited time. You get access to specially trained Advisors who are ready to help 24/7 during emergencies and other unexpected situations.

3GB/3 MONTHS IN-VEHICLE DATA

To help current eligible Buick owners stay in touch with loved ones or keep your children connected to their virtual classrooms, we're offering 3GB/3 months of in-vehicle data (whichever comes first) to our customers. This means you can use your vehicle's available 4G LTE Wi-Fi® Hotspot for times when you have to be in your vehicle or from up to 50 feet away.

HELP WITH GM FINANCIAL QUESTIONS

If you have been financially impacted by COVID-19 and have questions about payments or other issues related to your Buick vehicle financed through GM Financial, they are here to help and guide you.

CDC CORONAVIRUS GUIDELINES

As the nation's health protection agency, the Centers for Disease Control and Prevention (CDC) offers clear, authoritative and up-to-date guidance and information to help protect people from health, safety and security threats. We look to them for guidance on our actions.

HELP SUPPORT THE RED CROSS

Blood donations are needed to help maintain the nation’s lifesaving blood supply. Donating is a safe process, and we’re asking healthy individuals to follow CDC and state guidelines and help by giving now if possible.

SUPPORTING THE FIGHT

Buick’s parent company, General Motors, is working with Ventec Life Systems to enable them to rapidly scale production of important respiratory products to support the fight against this pandemic.

Your safety is very important to us. If you want to determine whether or not there is a recall on your current vehicle or on a vehicle you are considering buying, visit www.nhtsa.gov/recalls or call (888) 327-4236.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Limited-time offer. See onstar.com for coverage map, details, and system limitations.

  • Limited-time offer. Services provided by OnStar in its sole discretion. Data plans provided by AT&T. Services are subject to Terms and limitations, and capabilities vary by vehicle model. Service varies with conditions and location. See onstar.com for details and limitations.

  • Vehicle must be on or in the accessory position for Wi-Fi to function.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA-estimated.

  • Service varies with conditions and location. Requires active service plan and paid AT&T® data plan. See onstar.com for details and limitations. Vehicle must be on or in accessory position for Wi-Fi® to function.

  • Read the vehicle Owner’s Manual for important feature limitations and information.

  • Government 5-Star Safety Ratings are part of the National Highway Traffic Safety Administration's (NHTSA's) New Car Assessment Program (www.SaferCar.gov).

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Map coverage available in the U.S., Puerto Rico and Canada.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply.  Requires compatible iPhone and data plan rates apply.  Apple CarPlay is a trademark of Apple Inc.  Siri, iPhone and Apple Music are trademarks for Apple Inc, registered in the U.S. and other countries.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and an Android™-compatible smartphone running Android 5.0 Lollipop or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Vehicle user interfaces are products of Apple and Google and their terms and privacy statements apply. Requires compatible smartphone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and iTunes are trademarks of Apple Inc, registered in the U.S. and other countries. Android and Android Auto are trademarks of Google Inc.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • Read the vehicle’s owner’s manual for important feature limitations and information.

  • Buick Driver Confidence includes the following: Forward Collision Alert, Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Following Distance Indicator, IntelliBeam headlamps and Front Pedestrian Braking.

  • Apple iPhone®/iPod® devices support Bluetooth Audio streaming with limited functionality. Please connect through USB to use all features of the Buick Infotainment System.

  • Excludes 1SV models. Monthly payment is $13.89 for every $1,000 you finance. Average example down payment is 5.3%. Some customers may not qualify. Not available with leases and some other offers. Take retail delivery by 3/31/20.

  • Excludes 1SV model. Must finance through GM Financial. Some customers may not qualify. Down payment required at signing, if applicable. Not available with leases and some other offers. Take retail delivery by 3/31/20.

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