FREQUENTLY ASKED QUESTIONS

Find answers to common questions about sales, product features, warranty, service, parts, safety features and more.


VEHICLE SUPPORT

Why is my phone not connecting to Bluetooth®?

Calls may drop when your vehicle’s ignition is turned off. If this is the case, the call will be transferred to the handset after a set time. A call may also drop due to a Bluetooth® disconnection. This disconnection can drop the call in the vehicle and transfer it back to the handset due to a variety of issues. First, check your signal strength and Bluetooth connection. Also be sure that your phone’s software is up to date. For more information, see Bluetooth Calling Issues.

How do I set up my infotainment system and radio?

Use your phone with your infotainment system by connecting it via a USB cable or pairing it using Bluetooth® for hands-free operation. You also can connect using Android Auto™ or Apple CarPlay® and use certain apps while on the road. For more on how to pair a phone with your vehicle’s infotainment system, see Bluetooth Phone Pairing Instructions.

Why doesn’t Apple CarPlay®/Android Auto™ show up on my infotainment screen when I connect to my phone?

Apple CarPlay/Android Auto functionality varies by smartphone model and requires the appropriate app on a compatible smartphone. See Apple CarPlay or Android Auto for more information and installation instructions.

Where is the wireless charging pad in my vehicle?

The location of the wireless charging pad varies by model. Common locations include the
front of the center console, top of the center console armrest, or in a small vertical pocket or bin near the gear shifter. Check your Owner’s Manual for more information.

How do I save my seating positions?

If your vehicle is equipped with Memory Seats, you can set and recall your preferred seat position. For more information, see Using Memory Seats or check your Owner’s Manual.

How do I use my climate controls?

You can control your vehicle’s climate control system through buttons on your dashboard or touch screen. Depending on your vehicle model, you can set automatic temperature controls and set controls for rear passengers. For more information, see Using Climate Controls or check your Owner’s Manual.

How do I set up my vehicle’s mobile app?

There are several steps to follow to activate your vehicle's mobile app. Have your username and password handy and make sure your vehicle and mobile device are compatible with the app. Download the myBuick mobile app from the App Store® or Google Play™†. Launch the app and enter your Owner Center username and password. Agree to the OnStar® Terms and Conditions to continue. You’ll only need to do this on your initial login. Keep your OnStar PIN handy. You’ll need it to access features within your app.

How can I download my Owner's Manual?

You can visit the Buick Owner Center to view or download an electronic copy of the Owner’s Manual for most vehicles from 1993 to present. Just select your vehicle’s year, make and model and then click “View Your Owner’s Manual.” Once there, you can scroll through and view how-to videos to learn about your vehicle's features and operation.

OnStar

How can I manage my OnStar® service?

You can manage your account and Connected Services online by visiting your vehicle Owner Center, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).

DRIVING AND SAFETY -> ROADSIDE ASSISTANCE

What is Roadside Assistance?

Your Buick’s Roadside Assistance program comes standard during the limited warranty period with each new Buick vehicle. Provided services typically include:

  • 24-hour, 7 days/week toll-free 800 phone assistance
  • Towing to the closest Buick dealer (from a legal roadway)
  • Flat-tire change (using your vehicle's spare)
  • Battery jump-start
  • Vehicle unlock service
  • Emergency fuel delivery

There is generally no charge for any of these services while your vehicle is covered by the complimentary Roadside Assistance service. However, you may incur charges for some services, including towing the vehicle beyond the closest Buick dealer, non-warranty parts and labor, fuel-delivery costs, or lost-key replacement. For details and additional information, please refer to your Owner's Manual or see Roadside Assistance.

How do I contact Roadside Assistance?

If your Buick vehicle is equipped with an active OnStar® Safety & Security and Buick Remote Access & OnStar Safety & Security Bundle, you can simply push the blue OnStar button for roadside service. Or you can call 800-252-1112.

RECALL

How do I know if there was a recall for my vehicle?

Buick notifies the owners of vehicles affected by recalls in writing within 60 days of the recall announcement. To check if your vehicle has an active recall, visit the Buick Owner Center and enter your Vehicle Identification Number (VIN) to see all recall notices affecting your vehicle.

DEALERSHIP SERVICE

What do I need to do to maintain my vehicle?

A vehicle’s wiper blades, brake pads, fluids and tires are just a few of the items that should be maintained on a regular basis. Certified Service experts can recommend your vehicle’s optimum maintenance schedule. Your Owner’s Manual also is a resource to help you understand your vehicle’s maintenance needs. You can log in to your account in the GM Owner Center to track your service history, view your Owner’s Manual, watch how-to videos, check your warranty status and more.

When do I need an oil change?

Consult your vehicle Owner’s Manual for the manufacturer’s suggested oil-change interval. Engine oil breaks down over time; so even if the specified mileage has not been reached, auto manufacturers recommend changing the oil regularly.

Can I visit any GM dealer for service or repairs?

If your vehicle requires service, we recommended that you call your preferred dealer or visit your dealership’s website to schedule an appointment for Buick Certified Service. Our Certified Service technicians are trained in performing Buick-specific service and repair and have GM essential service tools and diagnostics information available to them.

Will I get a loaner vehicle when my car is in for service?

During the warranty coverage period, Buick provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner’s Manual or consult your Buick dealer for more details.

Who do I contact if I have a concern with my vehicle?

Your dealer's sales or service departments will work to resolve your concerns with the sales transaction or the operation of your vehicle. If your vehicle requires service, we recommend that you call your preferred dealer or visit your dealership’s website. Normally, issues can be resolved at the dealer. To locate a Buick dealer, please visit the Buick Dealer Locator.

ACCOUNT

How do I log in to Owner Center?

Your email address and password can be used to sign in to the Owner Center; the myChevrolet, myBuick, myGMC and myCadillac apps; and the My Chevrolet, My Buick, My GMC and My Cadillac Rewards sites. You can also use your email address and password to sign into your infotainment system on all capable vehicles.

If you still need help signing into Owner Center, please call 1-877-558-8352 or visit GM Owner Center Account and Site Help.

What should I do if I can't access my vehicle information in Owner Center?

You may not see service history records if your dealer does not participate in service history data-sharing or if your service was performed within the past two weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation. For more information, contact the Buick Owner Center by calling 1-866-694-6546. The hours of operation are Monday through Saturday, 8AM–9PM EST.

Why is my SiriusXM® account information incorrect?

There may be a slight time delay between when SiriusXM account updates occur and when they are reflected in your Buick Owner Center account. You can get your up-to-date account status information by logging in to the "Manage Account" section of SiriusXM.

Why doesn't the GM Card information match the information on my current statement or the GM Card website?

There is a slight time lag between when transactions occur on the GM Rewards Card website and when they are reflected on your Buick Owner Center account. It may take up to five days for the information to match.

WARRANTY

What vehicle protection plans are offered?

Buick Protection offers a variety of service plans to enhance your Buick ownership experience. Learn more about Protection Plans for your Buick vehicle.

What does my warranty cover?

Your vehicle could be covered by a New Vehicle warranty, a GM Parts and Labor warranty, or a Replacement Parts and Accessories warranty. For your vehicle’s warranty information, visit the Warranty Tracker site. You will need to sign into your GM account.

What does my maintenance plan cover?

Please consult with your dealer for information and specifics on various maintenance plans. To locate a Buick dealer, please visit the Buick Dealer Locator.

SHOPPING – NEW VEHICLES

Can I purchase a vehicle directly from the factory?

No. However, you may order a vehicle from the factory through an authorized Buick dealer. To locate a Buick dealer, please visit the Buick Dealer Locator.

Where can I find information about the pricing and features of a vehicle?

Available options vary by model. To explore vehicle pricing and features, visit Buick Shop Click Drive, where you can build and price a vehicle according to your preferences.

How do I place an order for a new vehicle?

Visit your preferred Buick dealer to purchase a new vehicle. To locate a Buick dealer, please visit your Buick Dealer Locator.

How do I find out the trade-in value for my vehicle?

Your vehicle’s trade-in value is determined by the dealer and could vary based on mileage, condition of the vehicle, popularity of the vehicle and current regional market conditions. To calculate your vehicle’s approximate trade-in value, visit the Buick Black Book page.

How can I get a conversion package?

Your local Buick dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Buick Dealer Locator to locate a Buick dealer in your area.

SHOPPING – DEALS AND OFFERS

Where can I find incentives or current offers?

Incentive offers vary throughout the year. To see Buick's national or regional incentives, visit Buick Current Offers or, to inquire about any potential local offers, visit the Buick Dealer Locator page.

SHOPPING – FINANCING

Where can I apply for vehicle financing?

Whether you want to lease or buy, your GM dealership and GM Financial offer several options to fit a new GM vehicle into your life and your budget. To view the range of GM Financial financing choices your dealership offers to qualified customers, visit GM Financial. Or fill out and submit the online Credit Application to your preferred dealer.

SHOPPING – ACCESSORIES

Where can I purchase accessories for my vehicle?

Buick Accessories may be purchased online through a participating Buick dealer. To find a participating dealer in your area, visit your local Buick dealer’s website or the Buick Accessories site.

Are accessories covered by warranty?

Buick Accessories are protected by the New Vehicle Limited Warranty when they are installed by a Buick dealer at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.

Where can I purchase merchandise?

Please visit the GM Company Store to purchase General Motors and brand-specific merchandise.

ABOUT GM

Is it possible to request a monetary or vehicle donation from General Motors or one of its divisions?

General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation or vehicle donation requests, please visit GM.

Does GM grant permission to use images from their websites on other sites and also allow linking from my site to one of their Buick sites?

GM does not allow images from a Buick site to be posted onto other sites. You may link from your site to the Buick site.

Is Buick part of General Motors?

Buick is a division of General Motors.

What is the GM Mobility Program?

General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn more, visit GM Mobility or contact the GM Mobility Assistance Center at 1-800-323-9935.

LOOKING FOR SUPPORT?


  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Not compatible with all devices.

  • Vehicle user interface is a product of Google™ and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible smartphone running Android™ 5.0 or higher. Data plan rates apply. Android Auto is a trademark of Google LLC.

  • Vehicle user interface is a product of Apple and its terms and privacy statements apply. Requires compatible iPhone and data plan rates apply. Apple CarPlay is a trademark of Apple Inc. Siri, iPhone and Apple Music are trademarks of Apple Inc, registered in the U.S. and other countries.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. See onstar.com for details and limitations.

  • Apple®, the Apple logo®, and App Store® are trademarks of Apple Inc., registered in the U.S. and other countries.

  • Google Play and the Google Play logo are trademarks of Google LLC.

  • OnStar plan, working electrical system, cell reception, and GPS signal required. OnStar links to emergency services. See onstar.com for coverage map, details, and system limitations. Limited-time offer. Services provided by OnStar in its sole discretion.

  • Connected vehicle services vary by vehicle model and require active service plan, working electrical system, cell reception and GPS signal. OnStar links to emergency services. See onstar.com for details and limitations.

  • Roadside service provided by Allstate Roadside Services.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations.

  • Remote Access Plan does not include emergency or security services. See onstar.com for details and limitations.

  • The Courtesy Transportation Program applies to vehicles with Bumper-to-Bumper, extended powertrain and/or hybrid-specific warranties. It is not a part of the New Vehicle Limited Warranty.

  • Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. Terms apply. Device data connection required. See onstar.com for details and limitations.

  • Points may be earned and redeemed only at participating GM entities, dealers or third-party retailers in the United States (excluding Puerto Rico, the U.S. Virgin Islands or Guam). Points are not earned on taxes, fees or body shop repair orders and expire 5 years from when points are earned. Some restrictions apply. Visit mybuickrewards.com to view program Terms & Conditions.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.