FREQUENTLY ASKED QUESTIONS
Find answers to common questions about sales, product features, warranty, service, parts, safety features and more.
Calls may drop when your vehicle’s ignition is turned off. If this is the case, the call will be transferred to the handset after a set time. A call may also drop due to a Bluetooth®† disconnection. This disconnection can drop the call in the vehicle and transfer it back to the handset due to a variety of issues. First, check your signal strength and Bluetooth connection. Also be sure that your phone’s software is up to date. For more information, see Bluetooth Calling Issues.
Use your phone with your infotainment system† by connecting it via a USB† cable or pairing it using Bluetooth® for hands-free operation. You also can connect using Android Auto™† or Apple CarPlay®† and use certain apps while on the road. For more on how to pair a phone with your vehicle’s infotainment system, see Bluetooth Phone Pairing Instructions.
The location of the wireless charging† pad varies by model. Common locations include the
front of the center console, top of the center console armrest, or in a small vertical pocket or bin near the gear shifter. Check your Owner’s Manual for more information.
There are several steps to follow to activate your vehicle's mobile app. Have your username and password handy and make sure your vehicle and mobile device are compatible with the app. Download the myBuick mobile app† from the App Store®† or Google Play™†. Launch the app and enter your Owner Center username and password. Agree to the OnStar®† Terms and Conditions to continue. You’ll only need to do this on your initial login. Keep your OnStar PIN handy. You’ll need it to access features within your app.
You can visit the Buick Owner Center to view or download an electronic copy of the Owner’s Manual for most vehicles from 1993 to present. Just select your vehicle’s year, make and model and then click “View Your Owner’s Manual.” Once there, you can scroll through and view how-to videos to learn about your vehicle's features and operation.
You can manage your account and Connected Services† online by visiting your vehicle Owner Center, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).
DRIVING AND SAFETY -> ROADSIDE ASSISTANCE
Your Buick’s Roadside Assistance† program comes standard during the limited warranty period with each new Buick vehicle. Provided services typically include:
- 24-hour, 7 days/week toll-free 800 phone assistance
- Towing to the closest Buick dealer (from a legal roadway)
- Flat-tire change (using your vehicle's spare)
- Battery jump-start
- Vehicle unlock service
- Emergency fuel delivery
There is generally no charge for any of these services while your vehicle is covered by the complimentary Roadside Assistance service. However, you may incur charges for some services, including towing the vehicle beyond the closest Buick dealer, non-warranty parts and labor, fuel-delivery costs, or lost-key replacement. For details and additional information, please refer to your Owner's Manual or see Roadside Assistance.
If your Buick vehicle is equipped with an active OnStar® Safety & Security† and Buick Remote Access† & OnStar Safety & Security Bundle, you can simply push the blue OnStar button for roadside service. Or you can call 800-252-1112.
Buick notifies the owners of vehicles affected by recalls in writing within 60 days of the recall announcement. To check if your vehicle has an active recall, visit the Buick Owner Center and enter your Vehicle Identification Number (VIN) to see all recall notices affecting your vehicle.
A vehicle’s wiper blades, brake pads, fluids and tires are just a few of the items that should be maintained on a regular basis. Certified Service experts can recommend your vehicle’s optimum maintenance schedule. Your Owner’s Manual also is a resource to help you understand your vehicle’s maintenance needs. You can log in to your account in the GM Owner Center to track your service history, view your Owner’s Manual, watch how-to videos, check your warranty status and more.
Consult your vehicle Owner’s Manual for the manufacturer’s suggested oil-change interval. Engine oil breaks down over time; so even if the specified mileage has not been reached, auto manufacturers recommend changing the oil regularly.
If your vehicle requires service, we recommended that you call your preferred dealer or visit your dealership’s website to schedule an appointment for Buick Certified Service. Our Certified Service technicians are trained in performing Buick-specific service and repair and have GM essential service tools and diagnostics information available to them.
During the warranty coverage period, Buick provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program† if your vehicle requires warranty repairs. Several transportation options are available. Refer to your Owner’s Manual or consult your Buick dealer for more details.
Your dealer's sales or service departments will work to resolve your concerns with the sales transaction or the operation of your vehicle. If your vehicle requires service, we recommend that you call your preferred dealer or visit your dealership’s website. Normally, issues can be resolved at the dealer. To locate a Buick dealer, please visit the Buick Dealer Locator.
Your email address and password can be used to sign in to the Owner Center; the myChevrolet, myBuick, myGMC and myCadillac apps;† and the My Chevrolet, My Buick, My GMC and My Cadillac Rewards† sites. You can also use your email address and password to sign into your infotainment system on all capable vehicles.
If you still need help signing into Owner Center, please call 1-877-558-8352 or visit GM Owner Center Account and Site Help.
You may not see service history records if your dealer does not participate in service history data-sharing or if your service was performed within the past two weeks. If you’ve had your vehicle serviced at multiple dealerships, you may only be able to see some of your records, depending on dealer participation. For more information, contact the Buick Owner Center by calling 1-866-694-6546. The hours of operation are Monday through Saturday, 8AM–9PM EST.
There may be a slight time delay between when SiriusXM† account updates occur and when they are reflected in your Buick Owner Center account. You can get your up-to-date account status information by logging in to the "Manage Account" section of SiriusXM.
There is a slight time lag between when transactions occur on the GM Rewards Card website and when they are reflected on your Buick Owner Center account. It may take up to five days for the information to match.
Your vehicle could be covered by a New Vehicle warranty, a GM Parts and Labor warranty, or a Replacement Parts and Accessories warranty. For your vehicle’s warranty information, visit the Warranty Tracker site. You will need to sign into your GM account.
Please consult with your dealer for information and specifics on various maintenance plans. To locate a Buick dealer, please visit the Buick Dealer Locator.
SHOPPING – NEW VEHICLES
No. However, you may order a vehicle from the factory through an authorized Buick dealer. To locate a Buick dealer, please visit the Buick Dealer Locator.
Your vehicle’s trade-in value is determined by the dealer and could vary based on mileage, condition of the vehicle, popularity of the vehicle and current regional market conditions. To calculate your vehicle’s approximate trade-in value, visit the Buick Black Book page.
Your local Buick dealer should be able to assist you in finding the best conversion company to fit your needs and should be able to handle the details of having the conversion done to your vehicle. Go to the Buick Dealer Locator to locate a Buick dealer in your area.
SHOPPING – DEALS AND OFFERS
Incentive offers vary throughout the year. To see Buick's national or regional incentives, visit Buick Current Offers or, to inquire about any potential local offers, visit the Buick Dealer Locator page.
SHOPPING – FINANCING
Whether you want to lease or buy, your GM dealership and GM Financial offer several options to fit a new GM vehicle into your life and your budget. To view the range of GM Financial financing choices your dealership offers to qualified customers, visit GM Financial. Or fill out and submit the online Credit Application to your preferred dealer.
SHOPPING – ACCESSORIES
Buick Accessories may be purchased online through a participating Buick dealer. To find a participating dealer in your area, visit your local Buick dealer’s website or the Buick Accessories site.
Buick Accessories are protected by the New Vehicle Limited Warranty when they are installed by a Buick dealer at the time of new vehicle delivery. After that time, they are warranted for the longer of the following: a) 12 months/12,000 miles (whichever comes first) or b) the balance of the applicable portion of the New Vehicle Limited Warranty.
Please visit the GM Company Store to purchase General Motors and brand-specific merchandise.
General Motors and the GM Foundation support a variety of activities in the communities where we do business. For guidelines that apply to proposals to either GM or the GM Foundation for grants, event participation or vehicle donation requests, please visit GM.
GM does not allow images from a Buick site to be posted onto other sites. You may link from your site to the Buick site.
Buick is a division of General Motors.
General Motors is committed to helping persons with disabilities equip their vehicles for easier travel. To learn more, visit GM Mobility or contact the GM Mobility Assistance Center at 1-800-323-9935.