How To

ABOUT YOUR ONSTAR GUARDIAN APP MOBILE CRASH RESPONSE

Mobile Crash Response is a key safety service in the OnStar® Guardian App. It can detect a crash, and an OnStar Emergency-Certified Advisor can call to assist the Member.  


HOW IT WORKS

Mobile Crash Response is a key safety service of the OnStar Guardian app. It can use the built-in sensors in a smartphone to detect a crash. When a crash occurs, the app alerts an OnStar Emergency-Certified Advisor, who can call the Member to help them and contact First Responders.

Not only will the Advisor provide First Responders with important crash information — including the vehicle’s location — they can assess the situation, provide medical instruction, even contact family members. And they’ll stay on the line with the Member until help arrives.  

A Member does not need to launch OnStar Guardian for the app to detect a crash. It can continuously run in the background as long as the user remains logged in and appropriate permissions are allowed.

Mobile Crash Response is available to anyone who has the app installed and an active subscription, no matter what make of car they drive or ride in. OnStar Guardian goes where the Member goes, whether they are the passenger or driver. The app can be used on Apple and Android devices.

In a crash situation, Android users will be automatically connected to an OnStar Advisor, even if they cannot reach the phone. Apple users will receive a call that they have to answer to be connected with the Advisor.




Q&As


Is the OnStar Guardian app still working if I don’t see a notification on the app?

Once you’re logged into the OnStar Guardian App, it will remain active and functional in the background until you log out, even if you close the app. If you don’t see notifications while on your drive, then once the vehicle is in a parked state, you must enable notifications for the Guardian app in the system preferences on your device.


LOOKING FOR SOMETHING ELSE?

NEED MORE HELP?

Communicate with one of our specialists.

  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • Certified by the International Academies of Emergency Dispatch.®

  • Service is designed to locate compatible smartphones. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. See onstar.com for details.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.

|