How To

ABOUT ONSTAR AUTOMATIC CRASH RESPONSE

Get a better understanding of how Automatic Crash Response works in your vehicle and what steps are taken in the event of a crash.


HOW IT WORKS

Automatic Crash Response works via sensors in the vehicle that can detect and gauge the severity of the crash without any input by the driver. The feature is available 24/7 to connect users with a live Advisor.
 
Details such as location, airbag deployment, speed and direction of impact are available to an Emergency-Certified Advisor who can send for help even if the driver can’t. Injury Severity Prediction allows Advisors to inform First Responders about what they may encounter before arriving on scene.   

PLAN REQUIREMENTS

The Automatic Crash Response feature requires an active plan. It is included with the following plans: Premium; Essentials; and Safety & Security.



Q&As

How can I manage my OnStar service?

You can manage your account online by signing into your GM Account, pushing the blue OnStar button in your vehicle to speak with an Advisor, or call 1.888.4ONSTAR (1.888.466.7827).

How is the Mobile Crash Response in the OnStar Guardian app different from the in-vehicle OnStar Automatic Crash Response?

The OnStar Guardian app uses sensors in your smartphone to determine if it’s in a moving vehicle before it begins scanning to detect a crash. The Guardian app then alerts an OnStar Emergency-Certified Advisor, who will call your phone and contact First Responders as a mobile crash response. In-vehicle Automatic Crash Response is a service that uses embedded hardware, utilizing sensors to detect a crash and alert an Emergency-Certified Advisor. The in-vehicle Automatic Crash Response is available in any properly equipped GM vehicle, while the OnStar Guardian app extends this service to any vehicle you drive, ride in or share.


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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

  • Siri is a trademark of Apple Inc., registered in the U.S. and other countries.

  • Certified by the International Academies of Emergency Dispatch.

  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (standalone plan, add-on plan or plan that includes the service), cell reception, GPS signal, and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. See onstar.com for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.

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