How To

ABOUT ONSTAR STOLEN VEHICLE ASSISTANCE

Learn about how the Stolen Vehicle Assistance feature works.


HOW IT WORKS

OnStar® Advisors work with law enforcement to locate and recover the user’s stolen vehicle. Once police have been notified and a report filed, OnStar can begin assisting them to recover the vehicle. See some of the key features employed by Stolen Vehicle Assistance below that help get you back behind the wheel.

THEFT ALARM NOTIFICATION

The Theft Alarm Notification function can alert members if their vehicle alarm sounds.

REMOTE IGNITION BLOCK

The Remote Ignition Block feature can be activated to stop your vehicle’s engine from starting once it has been turned off.

STOLEN VEHICLE SLOWDOWN

OnStar Advisors work with law enforcement to locate your vehicle once it has been confirmed as stolen. In the event of a pursuit, they can assist police by safely slowing the vehicle to a stop to apprehend the thieves and recover the vehicle.

Members can call 1.888.4ONSTAR to report their vehicle as stolen and begin the process of recovery through Stolen Vehicle Assistance once they have filed a police report. You will be contacted by law enforcement or OnStar with updates on the status of the vehicle recovery.

Stolen Vehicle Assistance is available with all OnStar select plans (Premium; Essentials; and Safety & Security).



Q&As

How can I manage my OnStar service?

You can manage your account online by signing into your GM Account, pushing the blue OnStar button in your vehicle and speaking with an Advisor, or calling 1.888.4ONSTAR (1.888.466.7827).

Will OnStar provide me with my stolen vehicle’s location?

No. For your safety, location information is only provided to law enforcement. We will keep you updated on the progress of your vehicle’s recovery as often as possible.

Does Stolen Vehicle Slowdown or Remote Ignition Block have negative effects on my engine?

No. These services do not harm your vehicle’s engine.


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To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See onstar.com for details and limitations. Stolen Vehicle Assistant requires armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. To use Android Auto on your car display, you’ll need an Android phone running Android 6 or higher, an active data plan, and the Android Auto app. Google, Android and Android Auto are trademarks of Google LLC.

  • Bose is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.

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