Troubleshooting Bluetooth calling issues

1.     Verify Bluetooth Connection:

• Go to the Settings menu on your smart phone and select Bluetooth
• Ensure your smart device is connected to your vehicle’s Bluetooth

2.     Check Phone Settings

• Go to the Settings menu on your smart phone and select Bluetooth
• From there, ensure that your smart phone has Bluetooth calling enabled

3.     Restart Your Devices

• Turn your vehicle Off*
• Turn your smart phone Off
• Turn both devices back on to prompt a re-cycle of the Bluetooth pairing process

4.     Re-Pair Device

• From your vehicle’s Settings menu, select Bluetooth
• From the Bluetooth menu, delete your smart phone as a saved device
• From your device, go to the Settings menu and select Bluetooth
• Locate your vehicle name from the pairable devices list and touch Information icon and choose, “Forgot this device”
• From the Bluetooth menu, select Pair New Device
• Follow the on-screen instructions to complete the pairing process with your smart phone
• Ensure the pairing code on your center display matches the pairing code on your smart phone
• Confirm the pairing on both devices
• Make a call or play music to test the Bluetooth connection

*Note: It may be necessary to open the door after turning your vehicle Off to completely reset the infotainment system.

 

Sometimes, you may have trouble with Bluetooth disconnecting because your phone’s software is out of date. Also ensure your vehicle’s software is up to date, if applicable.*

If your phone still disconnects, your cellular signal may not be strong enough. See if the problem persists when your signal is stronger.  
 
Also, if you are on a call when the engine is off, the vehicle may time out of accessory mode to save the battery. When this happens, the connection between your phone and the vehicle will disconnect and the call will be transferred back to your phone. 

*Note: You can check if your vehicle is eligible for software updates, or see the progress of an update, by selecting Settings > System > Vehicle Software > Updates.

Here are some possible causes and remedies:  

• Your cellular signal may not be strong enough. See if the issue persists when your signal is stronger.
• Your phone may also be paired to other devices in the vehicle. Try disconnecting the other devices and see if the issue persists.
• Your phone may be running other Bluetooth activity in the background (e.g., searching the contact list or downloading a message). The issue should stop when the Bluetooth activity stops.
• Other Bluetooth activity running in the background on your phone, such as searching the phone book, downloading a message or having certain apps open and in the foreground (e.g., the Amazon app).

If your vehicle is equipped with available Bluetooth, it allows you to make and receive calls through your vehicle’s infotainment system. Here are the ways you can adjust the volume of a call: 

Adjusting Call Volume

Call volume is determined by both the volume setting on your phone and the vehicle’s audio system’s volume. To adjust:

1. On the phone: Use the controls on the phone itself to adjust the phone’s volume (you may need to enable this setting on your phone). 
2. On the vehicle’s audio system: Use the volume knob, touch-screen slider or steering wheel controls to adjust the audio system’s volume. 

Once you end a phone call, you may need to readjust the vehicle’s audio system’s volume. 

Still Having Issues?

• Be sure you have the latest software version updated on your phone. 
• If you’ve updated your phone and are still experiencing Bluetooth calling issues, try deleting and reconnecting your phone to Bluetooth®.  

To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your vehicle Owner’s Manual for more information about features.