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How To

DELETE AND RECONNECT YOUR SMARTPHONE

If you are having issues with your phone’s available Bluetooth® connection, in many instances all it takes to resolve the problem is to delete and reconnect your phone.


SYMPTOMS / TROUBLESHOOTING STEPS


DO THIS FIRST

Sometimes, you may have trouble with Bluetooth because your phone’s software is out of date. So, before you do anything else, make sure you have the latest software version updated on your phone.


DELETE AND RECONNECT YOUR PHONE

Delete your phone from your vehicle’s list of paired devices:

  1. With the vehicle on, use the vehicle touch screen to go to the list of paired devices.
  2. Select the phone name.
  3. Select Delete.
  4. Confirm that the phone name has been removed from the list of paired devices.

Remove the vehicle from your phone’s list of paired devices:

  1. In phone settings, choose Bluetooth.
  2. Find the vehicle name in the list of paired devices.
  3. Choose Delete or Forget This Connection.

After removing both connections:

  1. Turn the vehicle off.
  2. Open and close the vehicle door.
  3. Wait two minutes.
  4. Pair your phone to the vehicle again.

Q&As


My phone is paired but won’t connect to Bluetooth.

Check your phone’s and vehicle’s paired devices lists to ensure that the connection is active. If it is in one of these lists but is not active, simply select the phone or vehicle you’d like to connect. If you are still experiencing issues, you will need to delete and pair again by following the initial pairing instructions.

My vehicle tries to connect to an old phone.

Delete the phone that is no longer in use from your vehicle’s paired devices list.

My phone randomly unpairs from my vehicle.

When you pair a phone with a vehicle, it involves a process of exchanging security credentials to allow your vehicle to gain access to it. An encryption key is generated and if the key is lost by either your phone or the vehicle, they may need to be paired with each other again.

My phone won’t automatically connect to Bluetooth.

Select the phone or vehicle you’d like to connect. In most vehicles, you can only have one active Bluetooth connection at a time when your vehicle is on. Check your phone’s and vehicle’s paired devices lists to see which phone is active. The system defaults to the last paired device used in your vehicle. If that device isn’t active, it goes down the list of paired devices until it finds one that is active.

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Information on this page is specific to the Buick models below. If your vehicle is not on the list or these instructions don't apply, then please see your Owner's Manual.

  • Cascada 2016-2019
  • Enclave 2010-2022
  • Encore 2012-2021
  • Encore GX 2019-2022
  • Envision 2014-2022
  • LaCrosse 2010-2019
  • Lucerne 2010
  • Regal 2010-2017
  • Regal Premium 1 2014
  • Regal Sportback 2018-2020
  • Regal TourX 2018-2020
  • Verano 2012-2017
  • The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such marks by General Motors is under license. Other trademarks and trade names are those of their respective owners.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.

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