Troubleshooting Issues with the myBuick mobile app

You have several options to download the vehicle mobile app:

Option 1: Direct Download

1. Download the app:
   a. For iPhone: Open the App Store.
   b. For Android: Open the Google Play Store.
2. Search for the vehicle mobile app: myBuick.
3. Tap "Get" or "Install" to download the app.
    

Option 2: Text Download
 

1. To receive a download link, send a text to 56000 with "Buick".
   
   

Option 3: Troubleshooting
If you're unable to find the app, it might be due to:

• Device compatibility
• Regional restrictions
• Outdated operating system
   

What to do:

1. Use Your phone’s browser
   a. For iPhone users: Search for "myBuick app download App Store."
   b. For Android users: Search for "myBuick app download Play Store."
2. Tap the official store link: It will let you know if your device is compatible and show the list of requirements.
    

If the app is taking longer to download, here are some things to try:

• Switch to a different network (e.g., another Wi-Fi® network or mobile data).
• Make sure Low Data Mode is turned off in your Wi-Fi® settings.
  - For iOS: Settings > Cellular > Cellular Data options > Data Mode > Select: Standard or Allow more data
  - For Android: Settings > Connections or Network or Internet > Data Usage > Data Saver > Toggle OFF
   

Make sure you’re using the same email address that you gave your Dealer when you purchased your vehicle. If you don’t already have a mobile app account, you may need to create one using that email address.

Here are a few tips:

• Your sign in (username) is the email address you gave your Dealer.
  
  
• If you don’t use the right email address, your account won’t link with your new vehicle.
  
  
• If the app won’t let you create an account with this email address, it may be because you already have an account under that address. You should sign in with that account that’s already created.
  
  
• If you’re trying to create a new account, it may take up to 5 minutes for your verification email to arrive. If it still doesn’t arrive after 5 minutes, check your email’s spam folder and double-check that your email address was spelled correctly.

• If you request a new verification code, wait for the new code to arrive — do not try to use the old code previously sent. 

If you forgot your password, tap the Forgot Password link on the sign in screen and follow the prompts to reset your password. You’ll choose how you want to receive your reset code, either by email or text, and then enter that code in the app to reset your password. This code is only valid for 30 minutes.

If multi-factor authentication isn’t received or working in the mobile app, here are a few things you can try:

• Confirm the email or phone number shown in the app matches the email/phone being used (partial email/phone shown on screen).
  
• Check that the multi-factor authentication method shown in your Account profile is correct (SMS, email or authenticator).
  • Log in to the mobile app > Menu anchor (which looks like a circle with initials) > Account > Log In & Security > Multi-Factor Authentication.
• You can try changing your MFA delivery method:
  
  • Disable current MFA method (toggle switch) > Enter verification code sent to email displayed on screen > Enable new delivery method (toggle switch) > Enter desired and accessible email/phone depending on MFA method selected > Enter verification code sent to new delivery method.
    
  • When finished, retry login on mobile device.
    
• If you’re using SMS/text to receive the code:
  
  
  • Make sure you have good cellular network coverage.
    
  • Text HELP to 56000 to make sure you are able to receive GM text messages.
    
  • Re-send the code; then wait 1 to 2 minutes to receive and re-enter the code. Each code expires after 10 minutes.
    
• If you’re using email to receive the code:
  
  
  • Check your email’s spam folder or other inbox tabs.
    
  • Try adding gm@account.gm.com as a saved contact in your email address book. Then, try resending the code.
     
• Try signing in again and waiting up to 3 minutes for the code to arrive. Don’t use the old code previously sent, which could cause you to get locked out of your account. Delete any recent emails or texts from GM containing verification codes, then re-send the code again to ensure the newest code is seen.

If your correct vehicle isn’t appearing in the app, it is likely an account linking issue. This may be because your account is linked to an old email or you didn’t link your account when you set up your profile. You’ll have to manually link your account in your vehicle profile online.

If you’re still having trouble, press your blue OnStar button or call an OnStar Advisor at (877) 558-8352 for help fixing this issue.

If the mobile app is running slowly or crashing, here are a few things you can try:

1) Force-close the app, and retry.
    a)   iOS: Swipe up from the bottom of the Home screen and pause mid screen > swipe left or right to find the app you want to close > swipe up on the app preview screen to close.
    b)    Android: Tap the 3 vertical lines at the bottom of screen > swipe left or right to find the app you want to close > swipe up on the app preview screen to close.

2) Sign out and sign back in manually to the app.

3) Ensure you have a stable and strong internet connection

4) Make sure the mobile app is up to date with the newest software.
    a)    iOS: Open the app store > profile icon > pending updates > update the mobile app if available
    b)    Android: Open the Google Play Store > profile icon > Manage apps & device > update the mobile app if available

5) Check to see if your phone's operating system is up to date. If it isn't, install the most recent update.
    a)    iOS: Settings > General > Software Update.
    b)    Android: Settings > Software/System Update > Check for updates.
    c)    If no updates are available, the device is up to date
6) For optimal app performance, make sure Battery Saving Mode or Low Power Mode is turned off.
7) Clear the device cache and uninstall/reinstall the vehicle mobile app. This may repair bugs, free up space and enhance the app's performance
    a)    Note: Skip this step if you have already updated the app OS.
    b)    iOS: Settings > General > iPhone Storage > Select the mobile app > Offload App > Tap Delete App on the same page > Open App Store > Search the mobile App > Tap Get and install
    c)    Android: Settings > Apps > Select the mobile app > Storage > Tap Clear Cache and Clear Data > Tap the back arrow in the top-left corner > Tap Uninstall > Go to the Play Store > Search the mobile app > Install
8) Restart your phone.