How To

HOW TO UPDATE YOUR SIRIUSXM INFORMATION 

Difficulty Level: Novice  |  Time Required: 5 Minutes  |  Tools Required: None  |  Related Parts, Products, Services or Technology: SiriusXM subscription

Learn how to manage your SiriusXM® account, add a vehicle to your account and transfer SiriusXM® services from another vehicle. Additionally, find out what to do if SiriusXM® is not active or you’re not getting channels.


MANAGE YOUR SIRIUSXM ACCOUNT 

Sign in to care.siriusxm.com to perform functions such as:

  • Update sign in information
  • Update contact information
  • Pay your bill
  • Add a radio
  • Add a streaming service
  • Update payment information

ADD A VEHICLE OR TRANSFER YOUR SUBSCRIPTION 

If you are a SiriusXM® subscriber and would like to add a new vehicle to your existing SiriusXM® account or transfer your services from a previous vehicle, visit siriusxm.com/transfer or call (855) 236-9236.  
 
For the vehicle you’re adding or transferring, be sure you have the VIN and radio ID (also known as an ESN or RID). To find your radio ID:

  1. Tune your radio dial to channel 0.
  2. The radio ID should display.

Note: You can also find your radio ID in My Account. See below for navigation instructions.

Note: Some SiriusXM® radios require you to press and hold down the SAT or ESN button or access your radio’s menu functions to display the ID. Refer to your vehicle’s Owner’s Manual for details.

TO FIND YOUR RADIO ID IN MY ACCOUNT

1. Go to Buick.com.

2. Select the account icon.

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3. Sign in to My Account.
4. Select the Plans & Services tab.

a. In the desktop view, the Plans & Services tab will appear on the left side of the screen.
b. In the mobile view, the Plans & Services tab will appear along the top of the screen. You may have to scroll left or right to see it.

5. The radio ID will be located in the SiriusXM® section.  

WHAT TO DO IF SIRIUSXM IS NOT ACTIVE OR YOU’RE NOT GETTING YOUR CHANNELS

If you have a trial or paid subscription but SiriusXM® isn’t active or you’re not getting your channels, try refreshing your GMC Infotainment System.
 
If you are near your vehicle:

  1. Call (855) MYREFRESH OR (855-697-3373). Just make sure your vehicle is turned on with a clear view of the sky.
                -OR-
  2. Visit siriusxm.com/refresh and then follow the steps.  

 

If you are NOT near your vehicle:

  1. Text the word “Refresh” to 77917.
  2. You’ll receive a text with a link to start the refresh process.
  3. When you’re in front of your radio, select the link and follow the instructions.  

Q&As


Why is my SiriusXM account information incorrect?

If you have an active OnStar® or Connected Services plan, you can view your SiriusXM® subscription information, radio ID and more on My Account, under Plans & Services. If you don’t have an active OnStar or Connected Services plan, you’ll need to sign in to your account on the SiriusXM website.
 
There may be a delay between My Account and SiriusXM accounts. You can always look up your subscription status by signing in to your account on the SiriusXM website.

Do I need a subscription to use SiriusXM Radio?

Yes, a subscription is required. The Buick Infotainment System is just the interface that allows you to access the channels. Most 2017 and newer models come with 3 months of SiriusXM® Satellite Radio standard. Go here for more information.

Do I need to pair my phone to access my SiriusXM Satellite Radio?

No, SiriusXM®’s channels are satellite-based, so there is no need to pair your phone to use the feature.

Is SiriusXM Travel Link included in the SiriusXM Satellite Radio subscription?

SiriusXM® Travel Link®† is included as part of the standard 90-day SiriusXM® Satellite Radio trial period. After the initial 90 days, SiriusXM Travel Link® must be added on to the SiriusXM® Satellite Radio subscription. Additional fees may apply. 

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  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • Message and data rates may apply.

  • Connected vehicle services vary by vehicle model and require active service plan, working electrical system, cell reception and GPS signal. OnStar links to emergency services. See onstar.com for details and limitations.

  • If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at www.siriusxm.com. All fees and programming subject to change. For more information about Travel Link, visit siriusxm.com/travellink. Sirius, XM, SiriusXM, and all related marks and logos are trademarks of Sirius XM Radio Inc. 

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.