Troubleshooting Buick Parts & Accessories checkout
Get help with potential issues you may encounter when placing an online order for Buick Parts and Accessories. Find information about viewing your order history, tracking shipments, completing the checkout process and more.
Symptoms / troubleshooting steps
Checkout help
What should I do if the checkout page is not working?
If you experience issues during checkout, first try refreshing the web page. If the problem continues, empty your shopping cart, clear your browser’s cookies and cache, and then add the items to your cart and try again.
Where do I enter a promo code?
Promo codes can only be applied in the Shopping Cart. Select the “View Offers and Promotions” tile above your Order Summary to view and apply current offers, or enter your promo code in the field provided.
Why can’t I apply my GM Rewards™* points* at checkout?
GM Rewards points can only be applied in the Shopping Cart. If you are unable to apply your points while viewing your Shopping Cart, the system may be temporarily unavailable. Please wait a few moments and refresh the page to try again.
Can I use a gift card for my online order?
No. Gift cards are not accepted for online parts and accessories orders at this time.
Viewing & tracking orders
What should I do if I can’t see my new order in my order history?
After an order is successfully placed, it will appear in the order history within your account, though it may take 10–15 minutes to show up. If your order still does not appear after this time, it may not have gone through, and you should contact your dealer to confirm the order was processed.
Note: If you place an order online and then make changes to it over the phone with customer support, your changes may not be immediately reflected in the order history within your account.
What should I do if I don’t receive an order confirmation email?
You should receive an order confirmation email as soon as you place your order. In some instances, it may take 5–10 minutes to arrive in your email inbox. If you do not receive a confirmation email after this time, contact your dealer to confirm the order was successfully placed.
How can I track my parts or accessories order?
You will receive an email notification when your order ships. This applies to both ship-to-home orders and orders being sent to a dealer for pickup. Additionally:
- Ship-to-Home Orders: Your shipping notification email will contain a tracking number. You can also find the tracking number on the Order Details page in your account.
- Pickup/Install Orders: After your item ships to the dealer, you will be notified by the dealer, usually by email or phone, when it is ready for pickup.
For your security, please don’t include personal info such as phone number, address or credit card details.
Our support search experience is powered by an AI assistant.
Need more help?
Submit a support request to get answers to your vehicle questions about over-the-air software updates, driving and safety features, Wi-Fi issues and more.
For information specific to your vehicle, please refer to your Owner’s Manual.
