How to exchange or return Buick merchandise

Buick merchandise purchased from the GM Company Store may be returned or exchanged within 30 days from the date of purchase. We are unable to process exchanges and returns after 30 days from the date of purchase. To be eligible for a return or exchange, your purchased item must be unused and in the same condition that you received it.

To start the return or exchange process online:
 

1. Log in to your GM Company Store Customer Account.
   
2. Under Orders, select the order containing the items you wish to return or exchange.
   
3. Select the Request return button in the upper-right corner of the order page.
4. For orders containing multiple items, select which items you would like to return or exchange.
5. Where applicable, choose a reason for your return using the dropdown menu(s), the item quantity you’d like to return and add any notes about the return in the field(s) provided.
6. Select the blue Request return button to initiate the return or exchange process.
    

Once you’ve completed the above steps, you will receive a return request confirmation email. After our customer service team reviews your return request, you will receive another email letting you know whether your request has been approved to move forward.

Note: To be eligible for a return, your order must have been fulfilled and shipped. If you wish to request a return or exchange before the order is shipped, please email GM Company Store customer service at contact@gmcompanystore.com.

Damaged or Defective Items — If you received a damaged or defective item, you must notify us within 7 days of receipt of the item to process a replacement at no additional cost including free return shipping. Photo verification of the damaged item may be required to complete this process.

Order Not Received — If your order was not received by the estimated delivery date provided using the tracking number in your order confirmation email, please contact GM Company Store customer service at 313-468-8069. Note: Most shipping companies impose time limits on filing claims for lost or damaged packages.

Floor Mats — Custom made floor mats, built to order based on your choices using our mat configurator, are not returnable. If the item you received does not match the selection you made during the mat building process or is defective, we will remake and ship you a replacement item at no charge. Note: If you’d like to make changes to a custom floor mat order you must do so within 24 hours of receiving your order confirmation by calling or emailing the GM Company Store.

Return shipping costs are dependent on delivery address:

• Continental United States: Once your return is approved via email, you will be sent a pre-paid FedEx^® return label.
• International, Hawaii and Alaska: A return label fee of $20.00 will be applied against your return credit.
  
  

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7–10 days. If multiple payment methods were used, refunds will be applied to credit cards first, then to gift cards (if applicable).

To find out if your vehicle has this feature, contact your dealer or refer to your vehicle’s equipment list. Please check your Owner’s Manual for more information about features.