How To

HOW TO ADD OR REMOVE A VEHICLE FROM MY ACCOUNT   

Difficulty Level: Novice  |  Time Required: 5 Minutes  |  Tools Required: None

If your vehicle has an active OnStar® and Connected Services plan, you'll need to call 1-888-466-7827 to add or remove it from My Account. If your vehicle does not have an active plan, you can add or remove it online through My Account. First sign in and then follow the corresponding instructions.  


SIGN IN

1. Go to Buick.com.

2. Select the account icon.

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3. Sign in to My Account.

Note: If your vehicle has an active OnStar and Connected Services plan but the vehicle is not showing up in My Account, call 1-888-466-7827 to have it added. 

ADD A VEHICLE (WITHOUT AN ACTIVE ONSTAR AND CONNECTED SERVICES PLAN)  

1. Select the account icon. The account panel will display.   

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2. Select Manage Vehicles.

3. Select the Add Vehicle button. 

4. Enter your vehicle’s Vehicle Identification Number (VIN). Your VIN has 17 alphanumeric characters. It's located on: 

a. The driver’s side of the dashboard where the dashboard meets the windshield (it’s best viewed from outside the vehicle). 
b. The driver’s door frame — open the driver’s door and find the VIN sticker. 
c. Your vehicle’s registration or insurance card. 
d. Your monthly diagnostics report email (if you have this feature). 

5. The vehicle will now appear in My Account. 

REMOVE A VEHICLE (WITHOUT AN ACTIVE ONSTAR AND CONNECTED SERVICES PLAN)

1. Select the account icon. The account panel will appear.  

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2. Select Manage Vehicles.

3. Find the vehicle you want to remove and select Remove Vehicle

4. The system will ask you for a reason. Choose a reason and select Remove

Note: If you remove the only vehicle in My Account, you will be prompted to add one the next time you sign in.

Q&As


The system won’t recognize my VIN. What should I do?

Try reentering it — it must match exactly. If that doesn’t work, call 1-866-694-6546 for assistance. 

Note: The system won’t recognize your vehicle if it was purchased outside the United States. If you purchased your vehicle in Canada or Mexico, create an account on my.gm.ca or my.gm.com.mx

The system may not recognize your VIN if your vehicle is a new purchase. Sometimes it takes a while for the VIN to appear in GM systems. If you have a new purchase and you are sure that you entered the VIN correctly — yet the system still does not recognize your VIN — register your vehicle by year, make and model.  

  1. Go to Buick.com

2. Select the account icon.

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3. Sign in to My Account.

4. Select the account icon. The account panel will display.

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5. Select Manage Vehicles

6. Select the Add Vehicle button then register by year, make and model from the bottom of the page. Click Save

7. Return to the Edit Vehicle Information page and enter your VIN, then click Save and Finish. Once your vehicle is in the GM system, information specific to your vehicle will be displayed. 

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  • Limitations apply. Eligible model year 2011 or newer Chevrolet, GMC, Buick and Cadillac vehicles may be eligible for standard connectivity for a limited time to access available connected vehicle services. See onstar.com for details and further plan limitations. Connected Access does not include emergency or security services. Availability and additional services enabled by Connected Access are subject to change.

  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.