How To

HOW TO CHANGE YOUR NAME AND CONTACT INFORMATION IN MY ACCOUNT

Difficulty Level: Novice  |  Time Required: 5 Minutes  |  Tools Required: None

To change your name or contact information, first sign in to My Account and then follow the corresponding instructions. 


SIGN IN

1. Go to Buick.com

2. Select the account icon.

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3. Sign in to My Account.


CHANGING YOUR NAME

You can change your name manually in My Account ONLY if you do not have a connected OnStar® account. If you have a connected OnStar® account, you’ll need to contact an OnStar Advisor to change your name. Call 1.888.4ONSTAR or 1-888-466-7827 or press the blue button in your vehicle.

To change your name manually in My Account:

1. Select the Profile tab.

a. In the desktop view, the Profile tab will appear on the left side of the screen.
b. In the mobile view, the Profile tab will appear along the top of the screen. You may have to scroll left or right to see it.

2. If you do not have a connected OnStar account, a Change button will appear by your name information.
3. Select the Change button.
4. You’ll be taken to the Security page. Select the Change button by your name and follow the prompts.  

CHANGING YOUR EMAIL ADDRESS 

1. Select the Security tab.

a. In the desktop view, the Security tab will appear on the left side of the screen.
b. In the mobile view, the Security tab will appear along the top of the screen. You may have to scroll left or right to see it.

2. Select the Change button next to your email address.
3. Enter your new email address. 
4. Reenter your password to confirm. 
5. Select Save Changes.  
6. You will receive an email confirming your email address change. Select the Confirm Email button and sign in to your account within 30 minutes. Signing in will verify your new email address. 

Notes:

  • If you do not confirm your email address within 30 minutes, your email change will not take effect
  • Your new email address and password will serve as the sign-in credentials for My Account

ADDING OR DELETING A PHONE NUMBER 

1. Select the Profile tab.

a. In the desktop view, the Profile tab will appear on the left side of the screen.
b. In the mobile view, the Profile tab will appear along the top of the screen. You may have to scroll left or right to see it. 

2. Select the Add Phone button to add a phone number. You can have up to four numbers.
3. Select Remove next to a phone number to delete it.

Note: Deleting a phone number deletes any alerts assigned to it (e.g., diagnostic alerts). To continue receiving alerts, you will need to add a new phone number and consent to alerts.

4. You can designate each phone number as Mobile, Home, Work or Other (each designation can be used one time).
5. Select Save.  

Q&As


I cannot access my account. Do I need to update my operating system or browser?

The site will work on Windows XP, Windows 7 and Mac OS 10 operating systems. One of the following browsers is required, either the most recent version or the version prior to that:

Firefox®
Safari
Google Chrome
Opera
Internet Explorer

I forgot my username. How can I retrieve it?

Click on the “Forgot username” link on the login box and you will be prompted for your name, address, ZIP Code, date of birth and phone number. After the system has validated your information, you will be prompted to enter the answer to the secret question you selected when you created the account. After you provide the correct answer, your username will appear and you will be prompted to enter your password. 

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Information on this page is specific to the Buick models below. If your vehicle is not on the list or these instructions don't apply, then please see your Owner's Manual.

  • Cascada 2016-2019
  • Enclave 2010-2022
  • Encore 2012-2021
  • Encore GX 2019-2022
  • Envision 2014-2022
  • LaCrosse 2010-2019
  • Lucerne 2010
  • Regal 2010-2017
  • Regal Premium 1 2014
  • Regal Sportback  2018-2020
  • Regal TourX  2018-2020
  • Verano 2012-2017
  • The Manufacturer’s Suggested Retail Price excludes destination freight charge, tax, title, license, dealer fees and optional equipment. Click here to see all Buick vehicles’ destination freight charges.

  • EPA estimated MPG 25 city, 30 highway FWD.

  • Cargo and load capacity limited by weight and distribution.

  • EPA estimated.

  • Functionality varies by model. Full functionality requires compatible Bluetooth® and smartphone, and USB connectivity for some devices.

  • EPA estimated MPG 30 city, 32 highway 1.3L engine FWD.

  • Buick Driver Confidence: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator and IntelliBeam. Read the vehicle Owner’s Manual for more important feature limitations and information.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Vehicle user interface is a product of Apple® and its terms and privacy statements apply. Requires compatible iPhone® and data plan rates apply. Apple CarPlay, Siri, iPhone and Apple Music are trademarks of Apple, Inc., registered in the U.S. and other countries.

  • Safety or driver-assistance features are no substitute for the driver’s responsibility to operate the vehicle in a safe manner. Read the vehicle Owner’s Manual for important feature limitations and information.

  • With rear seats folded. Cargo and load capacity limited by weight and distribution.

  • Buick Driver Confidence Plus: Automatic Emergency Braking, Lane Keep Assist with Lane Departure Warning, Forward Collision Alert, Front Pedestrian Braking, Following Distance Indicator, IntelliBeam, Lane Change Alert with Side Blind Zone Alert, Rear Cross Traffic Alert and Rear Park Assist. Read the vehicle Owner’s Manual for important feature limitations and information.

  • The system wirelessly charges one compatible mobile device. Some phones have built-in wireless charging technology and others require a special adapter/back cover. To check for phone or other device compatibility, click here or consult your carrier.

  • EPA estimated MPG 18 city/26 highway FWD.

  • Requires available Trailering Package. Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Vehicle user interface is a product of Google and its terms and privacy statements apply. Requires the Android Auto app on Google Play and a compatible Android smartphone. Data plan rates apply. You can check which smartphones are compatible at g.co/androidauto/requirements. Android, Google Play and Android Auto are trademarks of Google LLC.

  • Bose® is a registered trademark of the Bose Corporation in the U.S. and other countries.

  • EPA estimated FWD model.

  • Before you buy a vehicle or use it for trailering, carefully review the trailering section of the Owner’s Manual. The weight of passengers, cargo and options or accessories may reduce the amount you can tow.

  • Preproduction model shown throughout. Actual Production model may vary.